Last updated: June 2026
This policy explains what information Birmingham Shutters ("we", "us", "our") collects when you use this website or contact us for a quote, how we use it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who is responsible for your data (the "data controller")
S&K Group Holding Ltd
Company No. 16703925
Unit 1-4 Hembs Crescent, Great Barr, B43 5DG
Email: info@birminghamshutters.uk · Phone: 0800 088 6248
What we collect
When you submit our quote form or contact us, we collect only what we need to respond:
- Your name
- Your phone number
- Your email address (if you provide it)
- Your postcode or location
- The service you're interested in and any details you include about the work (for example the size, type or location of the shutter)
We do not ask for, or want, any special-category or financial information through the form. Please don't include anything sensitive in the message box.
Why we collect it and our lawful basis
We use your information to:
- Respond to your enquiry and prepare your quote — to contact you, understand what you need, arrange a survey and provide pricing. Lawful basis: consent (the box you tick on the form) and our legitimate interest in responding to people who contact us about our services.
- Carry out the work, if you go ahead. Lawful basis: performance of a contract.
- Keep basic records of enquiries and jobs. Lawful basis: legitimate interest and, where applicable, legal obligation.
How your enquiry is handled
So that your request can be quoted and carried out promptly, the details you submit may be passed to a vetted local shutter installer or supplier who covers your area, so they can contact you about your enquiry. We only share what's needed to respond to you, and we don't sell your information for unrelated marketing.
Cookies and analytics
This site may use privacy-friendly website analytics and a live-chat tool to help us improve the service and respond to questions. These may set cookies or store small amounts of data in your browser. You can control cookies through your browser settings; blocking them won't stop you using the site or sending an enquiry.
How long we keep it
We keep enquiry details only as long as needed to deal with your request and for a reasonable period afterwards in case you get back in touch — typically up to 24 months for enquiries that don't proceed. Where you become a customer, we keep records for as long as required for the work and to meet our legal and accounting obligations.
Who we share it with
We may share your information with: the local installer or supplier handling your enquiry; trusted service providers who help us run the website, forms, analytics or communications (acting on our instructions); and authorities or advisers where we're required to by law. We do not sell your personal data.
Your rights
Under UK data protection law you have the right to:
- Be informed about how your data is used (this policy)
- Access the personal data we hold about you
- Have inaccurate data corrected
- Ask us to delete your data ("right to erasure")
- Restrict or object to our processing
- Withdraw consent at any time, where processing is based on consent
- Data portability, where it applies
To exercise any of these, contact us using the details above. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk — though we'd appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact us
For any questions about your data or this policy, email info@birminghamshutters.uk or call 0800 088 6248.